General information
Everything about your account and our service.
TV
All our contributions to the TV product.
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How can I use Teleboy on the TV?
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Can I also use Teleboy TV abroad or via a VPN?
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On how many devices can Teleboy be used?
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Why can't I watch a program in Replay?
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Video Stream Flickering
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The sound is not in sync on the Apple TV box
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What will change around Replay TV from 04 October 2022?
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What happens to my existing TV subscription?
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When will the new replay advertising be introduced?
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How can I record and download programmes?
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How can I activate and deactivate serial recording?
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What is the resolution of the downloads?
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How do I cancel my subscription?
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How do I change the payment method?
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What happens to my saved recordings when my subscription expires?
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Can I control the AppleTV app with a third-party remote control (Harmony, Samsung, etc.) and if so, how?
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How do I set up Apple TV?
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Which versions of Apple TV are supported by Teleboy?
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I can not find Teleboy on my Android TV
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Which set-up boxes (TV boxes) with Android TV do we recommend?
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My picture is juddering on Android TV
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My picture is juddering on the Samsung TV
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How can I log in on the Samsung TV?
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How can I download the Samsung TV app?
Internet & landline telephony
Information and answers about the products.
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What are the current routers that are offered?
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Where is Teleboy Home available?
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My router is broken after lightning strike
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What is Teleboy Home and what speeds are offered?
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What is an OTO-ID and where can I find it?
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What is a NSN (connection identification number) and where can I find it?
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Can I upgrade my Plus, Comfort or MAX subscription to Teleboy Home?
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Are connection fees charged in addition to the package fees?
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Can I view and download my invoices online?
Mobile
Everything you need to know about our mobile subscriptions.
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My new Teleboy Mobile SIM card does not connect to the mobile network
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What is an "eSIM"?
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I have not received my SIM card yet
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Can I take my number with me to Teleboy Mobile?
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Where can I see the status of my number transfer / porting?
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Do I have to cancel my current cell phone contract myself?
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How can I cancel my Teleboy Mobile subscription?
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What is the cancellation period for my Teleboy Mobile subscription?
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Does my Teleboy Mobile contract have a minimum term?
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How much does it cost to switch to Teleboy?
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What general fees may apply?
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How long are the promotional prices shown on the website valid?