The NSN is important for us because it allows us to identify a line.
In some cases, you will find this on your rental contract or receive it from your old provider.
If you do not find out the NSN, we have 3 options to process your order:
The binding ID is the so-called (line identification number). This begins with AC0.xxx.xxx.xxx.You have the following possibility to find out a binding ID:
1) Please connect an existing router to the telephone socket according to the instructions.2) Connect a computer via LAN cable or a mobile phone via WLAN to the Fritz!Box.
3) Open an internet browser (Chrome, Edge, Opera, Safari etc.) on the device and open any internet page. I suggest https://www.teleboy.ch/.
4) If a message for activation appears here, please send us the "connection identification number" by e-mail after placing the order. You do this here.
With this information we can identify the line.
In order to use the internet, for example, as a first-time tenant (or there are no previous tenants), we have to carry out a new connection. In this case, we would connect to a new line and an electrician would have to be commissioned to transfer the line. As a rule, the electrician charges approx. CHF 150.00 for this. The transfer must be commissioned by you.Information on the procedure for a new connection:
- At our request, we require your consent for the new connection to Teleboy.
- We place the new connection in the system and request the data for the electrician from Swisscom, as the owner of the lines.
- Swisscom sends us the technical data for the connection, which we forward to you.
- You commission the electrician and give him the corresponding data for the transfer of the line. The electrician is commissioned by you.
Important: Please do not commission an electrician before you have given us your consent for the new connection and have received the technical data for the electrician from us.
- Other previous tenant:
If the NSN cannot be found via your previous tenant, this can also be done via other previous tenants (pre-previous tenants). You can obtain this information directly from your landlord or the administration itself.