Please report the router defect immediately to support so that a new router can be sent.
Who bears the costs?
Teleboy will invoice the customer for the replacement of the router.
A refund of the costs is to be examined over the following way:
- Liability insurance, if lightning strike was not excluded
- Building insurance of the house owner, if this covers lightning strikes (obligatory in many cantons). For this purpose, the administration must be contacted in the case of a rented apartment.