Please report the router defect immediately to support so that a new router can be sent.


Who bears the costs? 


Teleboy will invoice the customer for the replacement of the router. 


A refund of the costs is to be examined over the following way: 


  • Liability insurance, if lightning strike was not excluded
  • Building insurance of the house owner, if this covers lightning strikes (obligatory in many cantons). For this purpose, the administration must be contacted in the case of a rented apartment.