Fibre optic: Activation page is displayed – what should I do?

There are two different technologies for fiber optic connections: BX and XGS.

What you need to do depends on which technology is used in your case.

BX technology → No action required

• The line is automatically activated
• You do not need to enter an activation code. The activation is done at the latest at 5:00 p.m.

This is how you proceed:

1. Connect the router to the OTO socket (fiber optic socket), usually on Plug 2
2. Switch on the router
3. In most cases, the connection is active after a few minutes

XGS technology → Manual activation required

You have to activate the line yourself within 40 days

This is how you activate your line:

1. Connect the router to the OTO socket (Plug 2)
2. Connect to the router via WLAN or LAN
   • Please switch off the mobile data on your smartphone for the WLAN version
3. You will be automatically redirected to the activation page as soon as you access any page.→ Manually access the Swisscom activation page
4. Enter the following:
   • OTO ID (can be found on the fiber optic socket)
   • Plug number: 2
   • Activation code 1 (PON)for initial activation
     • You received the PON activation code xxxxxxxxxxxxx by email a few days after placing your order.
   • Activation code 2 (NSN)for later reactivation or if a router has been replaced
     • Keep this code in a safe place. If you replace the router in the future, you will need to repeat the activation process using activation code 2. This number is also your line connection number (NSN).
       
   • Duration of activation: Activation can take up to 30 minutes. Please leave the router plugged in and turned on during this time.
     

How to tell if you have XGS or BX:

What happens if you don't activate XGS?

After 40 days without activation, the line will be automatically canceled. There is a cancellation fee of CHF 99.

Frequently asked questions

• I have not received an activation code – what should I do?
• Please contact Teleboy Support and provide us with your customer number – we will resend you the activation data.

• The activation page does not appear – what next?
• Manually access the Swisscom activation page or restart the router (10 seconds without power, then reconnect – for fiber optics, use Plug 2 again).