What is an OTO-ID and where can I find it?

What is the OTO-ID?

The OTO-ID is the number of the fibre optic socket. The socket is usually located in the living room, next to the main telephone socket. The number is printed on the socket and usually starts with B.xxx, A.xxx or rarely with O.xxx.

No fibre optic socket yet?

If your apartment does not yet have a fibre optic socket (OTO socket), no problem: you can indicate this directly during the ordering process. A Swisscom technician will then handle the installation. Teleboy does not charge you any additional costs.

⚠ Important

Please check carefully whether there is already an OTO socket in your apartment. If the Swisscom technician finds during their visit that a socket is already installed and the order has to be cancelled, a cancellation fee of CHF 100.– to CHF 150.– may apply.

Switching from DSL to fibre in the customer login

You have Internet via DSL and would like to switch to fibre? You start the switch yourself in the customer login: Subscriptions → Internet → «Adjust» tab. Direct link: my.teleboy.ch/service/internet

• Choose a preferred date and enter the OTO-ID of your fibre socket, e.g. B.123.456.789.0.
• If you don't have a fibre socket yet, tick the box stating that there is no fibre (OTO) connection at your home instead, and confirm this.

ℹ No socket?

A technician installs the socket free of charge. Your switch date is automatically postponed until the socket has been installed. Until then, your DSL remains active. The notice above applies here too: if you state that there is no socket although there is one, the technician's visit will be charged to you (CHF 100.– to 150.–).

Further information

If you are looking for information on activating a DSL line, see the following article:

What is an NSN (line identification number) and where can I find it?

Any questions?

Our support team is happy to help: www.teleboy.ch/en/contact