Currently, the porting status cannot be viewed in the customer cockpit. To find out the current status, please contact our support.
Porting will only start after the verification of your ID has been confirmed. Therefore, check your e-mails to see if there are any questions from the support team regarding the verification of your person.
As soon as the verification is completed, we will start porting your number.
Porting depends on several factors:
You have a subscription with a specific contract period with your previous provider.
Please note that incorrectly filled in information can also delay the porting. It is important here that the name of the current subscription holder must be given.
You have a prepaid number
You can also confirm the SMS if there is no current credit on your prepaid card.
As soon as we have received the confirmation, we will start the number transfer.
Please note: Any remaining credit will be forfeited when the number is transferred.