Hinweis: Störung Fiber Zürich

Aufgrund einer Störung im Einzugsgebiet der EWZ kann es zu Unterbrüchen beim Bezug von Internet-, Telefonie- und TV-Diensten via Glasfasernetz kommen

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Die Störungsbehebung durch das EWZ ist eingeleitet.

Start: 2022-06-15 16:45:00

Erwartetes Ende: unbekannt

Nachricht schliessen

Invoices / Payment

Are connection fees charged in addition to the package fees?
Depending on the subscription, additional activation fees may apply. You can find the amount of the activation fees on the page https://www.teleboy.ch/en/in...
Mon, 30 Aug, 2021 at 1:11 PM
Can I also pay my bill using a QR code?
Bills for the Teleboy Home Internet and TV service can be paid by e-bill, credit card (VISA or MasterCard)/postcard or QR code payment.  Received bil...
Fri, 26 Aug, 2022 at 12:57 PM
Can I upgrade my Plus, Comfort or MAX subscription to Teleboy Home?
Yes, you can upgrade your existing subscription directly in the shop. Don't forget to add the TV subscription to your internet order. The remaining su...
Mon, 18 Nov, 2019 at 12:57 PM
Can I view and download my invoices online?
You can log in to Teleboy at any time with your access data and view or download the bills.  To do this, open your account settings, select "Manage...
Mon, 5 Sep, 2022 at 11:52 AM
Despite depositing my credit card my bill is not paid automatically!
Please make sure that you have correctly entered your credit card details in your personal settings (Cockpit). You can check this as follows: Manage sub...
Mon, 5 Sep, 2022 at 11:45 AM
Despite eBill registration my bill is not paid automatically!
The e-Bill payment option cannot be applied retroactively to invoices that have already been sent. This is only possible for upcoming invoices. In order...
Tue, 31 Aug, 2021 at 9:17 AM
Can I also pay my invoice using a QR code?
To pay the invoice including the QR code, scan the QR code with your smartphone. As soon as the payment has been accepted, the entries only need to be c...
Mon, 5 Sep, 2022 at 11:55 AM
Why don't I get an invoice?
We always send the invoices in arrears, i.e. in the middle of the following month. So please don't be surprised if you haven't received an invoice...
Mon, 5 Sep, 2022 at 12:04 PM
Why was my internet line blocked?
Blocking the connection If we have not received the payment of the outstanding invoices within the following 7-10 days after the third reminder, the con...
Mon, 5 Sep, 2022 at 12:06 PM
When do I have to pay the invoice?
We will send the first bill in the middle of the following month after the Internet line has been connected. A service month is therefore only sent in the m...
Mon, 5 Sep, 2022 at 12:09 PM