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Invoices / Payment

Are connection fees charged in addition to the package fees?
Depending on the subscription, additional activation fees may apply. You can find the amount of the activation fees on the page https://www.teleboy.ch/en/in...
Mon, 30 Aug, 2021 at 1:11 PM
Can I also pay my bill using a QR code?
Bills for the Teleboy Home Internet and TV service can be paid by e-bill, credit card/postcard or bank/postal transfer.  Received bills can be viewed an...
Thu, 2 Sep, 2021 at 11:38 AM
Can I upgrade my Plus, Comfort or MAX subscription to Teleboy Home?
Yes, you can upgrade your existing subscription directly in the shop. Don't forget to add the TV subscription to your internet order. The remaining su...
Mon, 18 Nov, 2019 at 12:57 PM
Can I view and download my invoices online?
Yes, you can log in to your Teleboy account at any time with your access data and view the bills. You can also download the bills and check the payment stat...
Tue, 31 Aug, 2021 at 9:02 AM
Despite depositing my credit card my bill is not paid automatically!
Please make sure that you have correctly entered your credit card details in your personal settings (Cockpit). You can check this as follows: Manage sub...
Tue, 31 Aug, 2021 at 9:06 AM
Despite eBill registration my bill is not paid automatically!
The e-Bill payment option cannot be applied retroactively to invoices that have already been sent. This is only possible for upcoming invoices. In order...
Tue, 31 Aug, 2021 at 9:17 AM
Why don't I get an invoice?
We always send the invoices with a time lag. This means in the middle of the following month. So please don't be surprised if you haven't received...
Tue, 31 Aug, 2021 at 9:41 AM
Why was my internet line blocked?
Blocking the connection If we have not received the payment of the outstanding invoices within the following 7-10 days after the third reminder, the con...
Tue, 31 Aug, 2021 at 9:45 AM
When do I have to pay the invoice?
We send the first invoice approximately 15-45 days after your subscriptions with Teleboy has started. The invoice has always to be paid in arrears. This mea...
Tue, 31 Aug, 2021 at 9:51 AM
Can I pay my invoice by credit card/postcard?
You can also pay your bill conveniently by credit card. In the settings in your customer account, you can store a credit card at any time so that your f...
Tue, 31 Aug, 2021 at 9:55 AM