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Invoices / Payment

Can I upgrade my Plus, Comfort or MAX subscription to Teleboy Home?
Yes, you can upgrade your existing subscription directly in the shop. Don't forget to add the TV subscription to your internet order. The remaining su...
Mon, 18 Nov, 2019 at 12:57 PM
Are connection fees charged in addition to the package fees?
Depending on the subscription, additional activation fees may apply. You can find the amount of the activation fees on the page https://www.teleboy.ch/en/in...
Mon, 30 Aug, 2021 at 1:11 PM
Can I view and download my invoices online?
You can log in to Teleboy at any time with your access data and view or download the bills.  To do this, open your account settings, select "Manage...
Mon, 5 Sep, 2022 at 11:52 AM
What fees are incurred if I return the borrowed modem defective or not at all?
All routers sent are on loan (see GTC § 4.8) and can be used free of charge for the duration of the contract and must be returned after termination of th...
Tue, 14 Feb, 2023 at 10:02 AM
Can I pay my invoice by eBill?
Yes, log in to your e-banking and register to receive bills electronically under the menu item "E-bill". Now select "Teleboy" from a ...
Tue, 31 Aug, 2021 at 9:57 AM
Can I pay my invoice by LSV?
We do not offer payment via LSV (direct debit). As an alternative we offer you the following means of payment: Credit card ( VISA / MasterCard) eBill ...
Wed, 12 Oct, 2022 at 8:24 AM
Can I also pay my invoice using a QR code?
To pay the invoice including the QR code, scan the QR code with your smartphone. As soon as the payment has been accepted, the entries only need to be c...
Mon, 5 Sep, 2022 at 11:55 AM
Can I pay my invoice by credit card/postcard?
You can also pay your bill conveniently by credit card (Visa, MasterCard, PostFinance). In the settings in your customer account, you can enter your prefer...
Mon, 5 Sep, 2022 at 12:24 PM
Despite depositing my credit card my bill is not paid automatically!
Please make sure that you have correctly adjusted your credit card in your personal settings (Cockpit). You can check this as follows: Manage subscripti...
Fri, 27 Jan, 2023 at 12:13 PM
Why don't I get an invoice?
We always send the invoices in arrears, i.e. in the middle of the following month. So please don't be surprised if you haven't received an invoice...
Mon, 5 Sep, 2022 at 12:04 PM