What fees are incurred if I return the borrowed modem defective or not at all?


All routers sent are on loan (see GTC § 4.8) and can be used free of charge for the duration of the contract and must be returned after termination of the contract, or in case of a possible router change. 


If we cannot determine receipt of the hardware or if the device is damaged or heavily soiled, Teleboy will charge the following fee:


FRITZ!Box 4040 -         Price: router can be disposed of free of charge

FRITZ!Box 7360 -         Price: CHF 149.- incl. VAT.

FRITZ!Box 7530 -         Price: CHF 149.- incl. VAT.

FRITZ!Box 7560 -         Price: CHF 149.- incl. VAT.

FRITZ!Box 5490 -         Price: CHF 199.- incl. VAT.

FRITZ!Box 5530 -         Price: CHF 199.- incl. VAT.

FRITZ!Box 7582 -         Price: CHF 199.- incl. VAT.

FRITZ!Box 7583 -         Price: CHF 199.- incl. VAT.

Zyxel AX7501    -         Price: CHF 299.- incl. VAT.

FRITZ!Box 5530 XGS -Price: CHF 219.- inkl. Mwst.

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FRITZ!Box 6820 LTE - Price: CHF 129.- incl. VAT. 

FRITZ!Box 6850 LTE - Price: CHF 169.- incl. VAT.


In addition, a handling fee of CHF 60.- may apply.

Prices are based on standard market purchase prices.


Please note: In your cancellation confirmation by e-mail, or in case of a successful router change, you will receive important information regarding the return of the device.



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Where should I return the router


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