Hinweis: Störung Fiber Zürich

Aufgrund einer Störung im Einzugsgebiet der EWZ kann es zu Unterbrüchen beim Bezug von Internet-, Telefonie- und TV-Diensten via Glasfasernetz kommen


Die Störungsbehebung durch das EWZ ist eingeleitet.

Start: 2022-06-15 16:45:00

Erwartetes Ende: unbekannt

Nachricht schliessen

Invoices / Payment

Can I pay my invoice by credit card/postcard?
You can also pay your bill conveniently by credit card (Visa, MasterCard, PostFinance). In the settings in your customer account, you can enter your prefer...
Mon, 5 Sep, 2022 at 12:24 PM
Can I pay my invoice by eBill?
Yes, log in to your e-banking and register to receive bills electronically under the menu item "E-bill". Now select "Teleboy" from a ...
Tue, 31 Aug, 2021 at 9:57 AM
Can I pay my invoice by LSV?
We do not offer payment via LSV (direct debit). As an alternative we offer you the following means of payment: Credit card ( VISA / MasterCard) eBill ...
Wed, 12 Oct, 2022 at 8:24 AM
Why have I received a reminder!
Please first check, if you maybe still have outstanding invoices. An overview can be found in your Teleboy user account. If all invoices have been paid...
Tue, 31 Aug, 2021 at 10:45 AM
I have received a bill despite having cancelled my contract!
Once your contract has expired, the final invoice for the last month of service will not be sent until the following month. Each invoice also contains infor...
Tue, 31 Aug, 2021 at 10:47 AM
I can't find my bill anymore!
If you can no longer find your bill, don't worry! You can log in to Teleboy account at any time with your access data and view the bills. You can a...
Tue, 31 Aug, 2021 at 10:47 AM
How can I change my billing address?
If you would like to change your billing address, please contact us by e-mail.  We need your current address as well as the new address.
Tue, 31 Aug, 2021 at 10:48 AM
What fees are incurred if I return the borrowed modem defective or not at all?
All routers sent are on loan (see GTC § 5.9) and can be used free of charge for the duration of the contract and must be returned after termination of th...
Wed, 12 Oct, 2022 at 8:28 AM
Are there any costs if I terminate or cancel my contract prematurely?
In the event of premature termination, the services will be invoiced until the expiry of the agreed termination date and, if applicable, supplemented by a t...
Mon, 5 Sep, 2022 at 12:38 PM
Can I have my Teleboy contract transferred to another person?
No. Unfortunately, it is not possible to have a contract holder changed.
Tue, 31 Aug, 2021 at 10:54 AM