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Problem solving

A wrong programme was recorded
This is due to changes in programming by the TV stations at short notice, over which we have no control. The cause may be current events or sports broad...
Wed, 15 Sep, 2021 at 12:19 PM
The beginning or end of my recorded programme is missing
Teleboy, and thus also the recording function, is dependent on the broadcast times published by the TV stations. Unfortunately, it happens again and again t...
Wed, 15 Sep, 2021 at 12:25 PM
I can't watch a show on replay
Please check here if the replay has been activated. If you no longer see an option for replay, it is activated. Please also note that for legal reas...
Wed, 15 Sep, 2021 at 12:31 PM
My recording or download does not work
Not all media players support the playback of the download file. We recommend playing the downloads with the VLC media player. Is a saved recording ...
Wed, 15 Sep, 2021 at 12:36 PM
Computer: Player window remains black or displays error messages
Clear your browser's history, cookies and cache, restart the browser and log in to Teleboy again. This should fix the problem. If not, try using a diff...
Wed, 15 Sep, 2021 at 12:51 PM
Computer: Internet Explorer 11 lacks some features
Unfortunately, Internet Explorer 11 is no longer supported by Microsoft and is outdated. That's why we are also missing some features, such as the down...
Wed, 15 Sep, 2021 at 4:10 PM
I have ordered or renewed a subscription on iTunes, but I still only have access to the free service
If you have just purchased your subscription — i.e., you have not been a customer before or in the meantime — just open the app on your iPhone, iPad, or App...
Wed, 15 Sep, 2021 at 4:16 PM
My App or Chromecast crashes regularly
The reason could be that your Google Play Store was not pre-installed on your device and had to be downloaded from the store pre-installed on the respective...
Wed, 15 Sep, 2021 at 4:26 PM
Why am I missing channels that Teleboy actually offers?
Probably these channels are not yet in your channel list. You can find them here. You can add your favorite channels to the channel list by setting a ch...
Wed, 15 Sep, 2021 at 4:33 PM
My image is juddering and stuttering. Why?
Your Internet connection may not be sufficient to watch the video stream, or your computer may have insufficient processing power. If necessary, you can...
Wed, 15 Sep, 2021 at 4:39 PM