Teleboy says I'm not in Switzerland, but that's not true. Why?
Teleboy uses your IP address to check which country you are in. Live TV, replay and recordings are only available in Switzerland and Liechtenstein. If your IP address is assigned to another country, Teleboy blocks access, even when you really are here.
Quick answer: In most cases a service on your device or in your network is routing your traffic through a server abroad. Sometimes, however, your internet provider's IP address is simply assigned to the wrong country. In that case our support team can unblock you.
How to proceed
1Disable your VPN
Disconnect all VPN connections and close VPN apps completely before you start Teleboy.
Remember your antivirus suite as well. Norton, Avast, Kaspersky, Bitdefender and similar programmes often include their own VPN that runs automatically in the background. This is very often overlooked. Open your security software and check whether a VPN or secure connection feature is active there.
2Turn off iCloud Private Relay
On iPhone, iPad and Mac, iCloud Private Relay is the most common cause today. The feature is part of iCloud+ and routes your traffic through Apple servers, which hides your location. You can turn it off in the iCloud settings on your device. Restart Teleboy afterwards.
3Check Secure DNS, Cloudflare WARP and similar services
Encrypted DNS features, called "Secure DNS" or "DNS over HTTPS" depending on the browser, and services such as Cloudflare WARP can also distort your location. Look through the security and privacy settings of your browser and check whether such an app is installed on your device. Switch it off as a test.
4Rule out a company or school network
Are you using a company laptop, a corporate VPN or a school network? Such networks often route traffic through a central server, and that server is not always located in Switzerland. As a comparison, test Teleboy on your private network at home or over the mobile network.
5Check your IP address
Open iplocation.net and see which country is shown. If it shows Switzerland or Liechtenstein, your location is not the problem. If it shows another country, either one of the services above is still running or your IP address is assigned incorrectly. Note down the IP address shown and the country.
6Contact support
If none of this helps, get in touch with us at www.teleboy.ch/en/contact. We will look into your case.
ℹ You really are in Switzerland or Liechtenstein and none of this applies?
Then your internet provider's IP address is probably recorded incorrectly in the location database. You cannot fix this yourself, but we can unblock you.
Contact support and send us:
- the IP address shown to you
- the country that iplocation.net displays
- your internet provider
- your location
ℹ Finally
In most cases one of the services listed above is the cause, and Teleboy works again once it is switched off. If you cannot find any of them, that is no reason to give up. Get in touch with us and support will help you further.
Related article: Can I use Teleboy TV abroad or via VPN?
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