Hinweis: Teleboy ist nicht erreichbar

Aufgrund eines technischen Problems ist unsere Seite und unser Streaming-Dienst momentan nicht erreichbar.

Unser Team arbeitet mit Hochdruck an einer Lösung.

Bitte sehe von einem weiteren Störungskontakt ab.


Due to a technical problem, our site and streaming service is currently unavailable.

Our team is working at full speed to find a solution.

Please refrain from further disruptive contact.

Nachricht schliessen


Why don't I get an invoice?
We always send the invoices in arrears, i.e. in the middle of the following month. So please don't be surprised if you haven't received an invoice...
Tue, 21 Mar, 2023 at 10:31 AM
Why was my internet line blocked?
Blocking the connection As soon as we cannot detect any receipt of payment, the connection will be automatically blocked after 7-10 days, after the th...
Tue, 21 Mar, 2023 at 10:34 AM
When do I have to pay the bill?
We send the first invoice approximately 15-45 days after the Internet line is connected. Invoicing always takes place downstream. A month of services is the...
Tue, 21 Mar, 2023 at 10:40 AM
Can I have my Teleboy contract transferred to another person?
A change of owner is not possible.  The Teleboy Home contract must be cancelled and the second person would have to take out a new subscription on the d...
Tue, 21 Mar, 2023 at 10:41 AM
Despite eBill registration, my bill is not paid automatically!
The e-Bill payment option cannot be applied retroactively to invoices that have already been sent. This is only possible for upcoming invoices. In order...
Tue, 21 Mar, 2023 at 10:43 AM
Why have I received a reminder!
Please check first whether you still have open, unpaid invoices.  The best way to do this is to open the following link If all invoices have been paid,...
Tue, 21 Mar, 2023 at 10:46 AM
Despite depositing my credit card, my bill is not paid automatically!
Please make sure that you have correctly adjusted your credit card in your personal settings (Cockpit). You can check this as follows: Manage Subscription ...
Tue, 21 Mar, 2023 at 10:52 AM
I can no longer find my bill!
If you can no longer find your bill, it doesn't matter! You can log in to Teleboy at any time with your access data and view the bills. You can als...
Tue, 21 Mar, 2023 at 10:55 AM
How can I change my billing address?
If you would like to change your billing address, please contact us by e-mail. Please also tell us the address you want to change and the new address. Our e...
Tue, 21 Mar, 2023 at 10:57 AM
I have received a bill despite having cancelled my contract!
Once your contract has expired, the final invoice for the last month of service will not be sent until the following month. Each invoice also contains infor...
Tue, 21 Mar, 2023 at 10:58 AM