Why was my internet line blocked?

Blocking the connection

As soon as no payment is received, the connection is automatically blocked 7–10 days after the third reminder has been sent.

Reactivating the connection

Once you have paid the outstanding amount, your connection is automatically reactivated. This usually happens 3–5 days after receipt of payment.

⚠ Important

A one-off fee of CHF 50.– is charged for reactivating the connection.

To speed up reactivation, the best way is to pay open invoices directly in your customer account by credit card or TWINT. This way, the payment reaches us immediately. You can also send us a payment receipt by e-mail in advance.

More information about the reminder process: Why have I received a reminder?