Why have I received a reminder!

Please first check, if you maybe still have outstanding invoices.

An overview can be found in your Teleboy user account.


If all invoices have been paid, our reminder and the payment might have crossed one other. Then please regard this reminder as not being sent.


General:


If we don't receive a payment 30 days after the date of the invoice, we will send you a reminder.

Please note, that a reminder may lead to additional costs.


Reminder (30 days after the date of the invoice)

Reminders will be sent by e-mail only. We don't send the first reminder by mail. No additional fee is being charged.


Second reminder (14 days after sending the first reminder)

The second reminder will be sent by e-mail and mail. An administration fee of CHF 15.- will be charged.


Third reminder (14 days after sending the second reminder)

The third reminder will be sent by e-mail and mail. An additional administration fee of CHF 15.- will be charged. (In total CHF 30.-)

The connection will be blocked after 7-10 days if no payment is being registered.


Fourth reminder (14 days after sending the third reminder)

The fourth reminder will be sent by e-mail and mail. An additional administration fee of CHF 15.- will be charged. (In total, CHF 45.-)


Please note:

If the outstanding amount is not being paid after the fourth reminder, we terminate the contract 14 days after the date of the fourth reminder and will hand over the claim to our collection partner.


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