Can a contract be transferred to another person?

We understand that situations such as a move, a new tenant taking over your internet connection, or the desire to transfer the contract to a partner can give rise to this question. Unfortunately, it is not yet possible to transfer the Teleboy subscription directly to another person.

How can the new tenant take over the contract?

1Cancel the current contract

The existing contract must first be properly cancelled. This is a necessary step to clear the way for the new contract holder.

2Take out a new contract

The person who wants to take over the connection must then take out a new contract at www.teleboy.ch/home.

What should be considered beforehand?

1Internet & landline customers

For DSL customers, it is helpful to request the NSN (network connection number) from our support team in advance. More info in the article What is an NSN and where can I find it?. For fibre optic customers, the OTO-ID of the outlet is required. If you don't have this information, our customer service team can help.

2TV customers

Teleboy TV is not tied to a specific address. The new tenant or user can simply take out their own subscription. If the TV subscription is linked to a combined subscription (Internet & TV), the entire subscription must be cancelled.

3Mobile customers

Since our mobile subscriptions are personally registered, they cannot be transferred to another person. If you no longer need your mobile subscription, you can cancel it with 60 days' notice. The new user can then take out their own mobile subscription.

ℹ Note
There is currently no alternative method for direct contract transfer. The process described is the only recommended way. For any questions, contact us via the contact form.

✓ Done!
Cancellation submitted and new contract concluded – the handover is complete.