Can a contract be transferred to another person?

We understand that situations such as a move, a new tenant who wants to take over your internet connection, or the desire to transfer the contract to your partner, can give rise to this question. 

Unfortunately, it is not yet possible to transfer the Teleboy subscription directly to another person.

How can the new tenant take over my contract?

In the event that you wish to transfer your existing Teleboy contract to another person, proceed as follows:

1. Termination of the current contract
   First of all, you must properly terminate the existing contract. This is a necessary step to clear the way for the new contract holder.
2. Conclude a new contract
   The person who wants to take over the connection must then take out a new contract with www.teleboy.ch/en/home. This ensures that all contractual conditions are clear and tailored to the new contractual party.

What should be considered before termination and re-contracting?

Internet & landline customers

For DSL customers:

It is helpful to request the NSN (network connection number) in advance from our support team. This information will make the transition easier and ensure that we can identify the connection correctly.

What is an NSN (connection identification number) and where can I find it?

For fiber optic customers:

In this case, the OTO-ID of the fiber optic outlet is important. Similar to the NSN for DSL, the OTO-ID allows us to identify the exact connection point in our network.

If you do not have this information at hand, our customer service team can help you find it.

TV customers

• Teleboy TV is not tied to a specific address. If you no longer need your subscription, the new tenant or user can simply take out their own subscription.
• If the TV subscription is linked to a combined subscription (internet & TV), the entire subscription must be canceled.

Mobile customers

• Since our mobile subscriptions are personally registered, they cannot be transferred to another person.
• If you no longer need your mobile subscription, you can cancel it with a notice period of 60 days. The new user can then take out their own mobile subscription with Teleboy.

Is there another way to transfer the contract?

There is currently no alternative method for direct contract transfer. The process described above for cancellation and re-subscription is the recommended way.