How can I report a move?

You can register your move in your customer cockpit.

To do so, go to and select the category "Move".

First, an availability check is carried out to show you what speed is possible at your new location.

Tip for a DSL line:

Tell our support the name of the current tenant or the NSN of the new location. This will help us to process the move more quickly.

Tip for a fibre optic line:

Tell our support team the OTO ID of the fibre optic socket at the new location.

The user must notify Teleboy of a move at least 30 days in advance. In the event of late notification, Teleboy cannot guarantee the timely rerouting of a connection and accepts no liability for any costs and damages incurred by the user.

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