Hinweis: Störung Fiber Zürich

Aufgrund einer Störung im Einzugsgebiet der EWZ kann es zu Unterbrüchen beim Bezug von Internet-, Telefonie- und TV-Diensten via Glasfasernetz kommen


Die Störungsbehebung durch das EWZ ist eingeleitet.

Start: 2022-06-15 16:45:00

Erwartetes Ende: unbekannt

Nachricht schliessen

Invoices / Payment

Are there any costs if I terminate or cancel my contract prematurely?
In the event of premature termination, the services will be invoiced until the expiry of the agreed termination date and, if applicable, supplemented by a t...
Mon, 5 Sep, 2022 at 12:38 PM
Despite eBill registration my bill is not paid automatically!
The e-Bill payment option cannot be applied retroactively to invoices that have already been sent. This is only possible for upcoming invoices. In order...
Tue, 31 Aug, 2021 at 9:17 AM
When do I have to pay the invoice?
We will send the first bill in the middle of the following month after the Internet line has been connected. A service month is therefore only sent in the m...
Mon, 5 Sep, 2022 at 12:09 PM
Why was my internet line blocked?
Blocking the connection If we have not received the payment of the outstanding invoices within the following 7-10 days after the third reminder, the con...
Mon, 5 Sep, 2022 at 12:06 PM
I have received a bill despite having cancelled my contract!
Once your contract has expired, the final invoice for the last month of service will not be sent until the following month. Each invoice also contains infor...
Tue, 31 Aug, 2021 at 10:47 AM
Why have I received a reminder!
Please first check, if you maybe still have outstanding invoices. An overview can be found in your Teleboy user account. If all invoices have been paid...
Tue, 31 Aug, 2021 at 10:45 AM
I can't find my bill anymore!
If you can no longer find your bill, don't worry! You can log in to Teleboy account at any time with your access data and view the bills. You can a...
Tue, 31 Aug, 2021 at 10:47 AM
How can I change my billing address?
If you would like to change your billing address, please contact us by e-mail.  We need your current address as well as the new address.
Tue, 31 Aug, 2021 at 10:48 AM
Can I have my Teleboy contract transferred to another person?
No. Unfortunately, it is not possible to have a contract holder changed.
Tue, 31 Aug, 2021 at 10:54 AM