Can I exchange my router for a newer model?
My router is several years old. Will it be replaced automatically?
Our routers are free loaner devices and are shipped to match the technology available at your address. No automatic replacement is needed as long as your current router works properly.
Do older routers still receive updates?
ℹ Note
That depends on the manufacturer. Security updates for routers are provided by their manufacturers (for example AVM/FRITZ! or Zyxel), not by Teleboy. Teleboy has no remote access to your router. To find out whether your model still receives updates, check with the manufacturer.
Can I request a replacement router?
Yes, a replacement upon request is possible. For example, if you use new technology at home that only works with the latest routers, you can request a newer model.
How much does a router replacement cost?
ℹ Note
A voluntary replacement costs a one-time fee of CHF 50.–.
How to proceed
1Contact support
If you'd like a new router, contact our support team.
2Check and dispatch
We'll check availability and send you a compatible device.
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