Can I exchange my router for a newer model?

My router is several years old. Will it be replaced automatically?

Our routers are free loaner devices and are shipped to match the technology available at your address. No automatic replacement is needed as long as your current router works properly.

Do older routers still receive updates?

Yes! Our routers regularly receive important security updates. Even if the firmware is no longer actively developed, we ensure your device runs safely and stably.

Can I request a replacement router?

Yes, a replacement upon request is possible. For example, if you use new technology at home that only works with the latest routers, you can request a newer model.

How much does a router replacement cost?

A voluntary replacement costs a one-time fee of CHF 50.–.

How can I request a router replacement?

If you’d like a new router, just contact our support. We’ll check availability and send you a compatible device.