Your internet order with Teleboy: here's what happens next
You have ordered Teleboy Internet (Teleboy Home) and are wondering what happens next? Here you can see step by step what happens after your order.
What happens after the order
1Order received
Immediately after the order you receive an order confirmation by e-mail. Verify your e-mail address so that we can reach you if we have any questions.
2Automatic check
In the background we automatically check whether your order can be processed. If something does not fit, you receive an e-mail with the next steps.
3Complete the connection details (if required)
Depending on the technology, we need certain details. If data is missing, you receive automatic reminders by e-mail – please respond as quickly as possible to avoid delays.
| Connection type | Required details |
|---|---|
| Fibre optic (Fiber) | OTO ID or confirmation of a new activation |
| DSL | Name of the previous tenant / NSN / binding ID or confirmation of a new activation |
ℹ What is an OTO ID or an NSN?
Information on the OTO ID: What is an OTO ID and where do I find it? — Information on the NSN: What is an NSN and where do I find it?
4The line is ordered and the activation date is scheduled
As soon as all details are complete, we order the line from the network partner and schedule the activation date. You will be informed by e-mail.
| Connection type | Expected duration |
|---|---|
| DSL | Approx. 3 to 5 working days |
| Fibre optic up to 1 Gbit/s (Fiber) | Up to 10 working days |
| Fibre optic (XGS) up to 10 Gbit/s | Up to 10 working days (in individual cases up to 1 month) |
5The router is delivered
Your free loan router is sent out in time for the activation. You receive a dispatch confirmation by e-mail.
6Activation: you are online!
On the activation day your line is activated. Connect the router – as a rule you can get started from 5 p.m. You can find setup instructions at https://www.teleboy.ch/en/internet/einrichtung
✓ After activation you manage your subscription yourself
You will then find your internet subscription in your customer login under Subscriptions → Internet. There you change your speed in the «Adjust» tab or switch from DSL to fibre optic, report a move in the «Move» tab and cancel in the «Cancel» tab.
Something does not work on the activation day?
1Check the connection
Make sure that the router is connected correctly (power + connection cable to the socket).
2Wait
Wait approx. 15 minutes until the router has fully booted up.
3Check the activation page
If an activation page appears, follow the instructions. DSL and fibre optic lines without a separate activation code are activated automatically from 5 p.m.
4Contact support
If nothing helps: contact us by chat, phone or e-mail at https://www.teleboy.ch/en/contact
Frequently asked questions
Can I change the activation date?
Yes, please contact our support for this – we will check whether a postponement is possible.
What happens if I do not submit the connection details?
You receive several reminders by e-mail. If no response is received after several attempts, the order is cancelled with a fee of CHF 99.–.
I have not yet cancelled my current provider. What do I need to bear in mind?
Bear in mind the notice period of your current provider. You can find the details at Changing provider – what do you need to bear in mind?
An activation page is displayed?
DSL: help at DSL: an activation page is displayed – what to do? — Fibre optic XGS: instructions at Fibre optic: an activation page is displayed – what to do?
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