Please check first whether you still have open, unpaid invoices.
The best way to do this is to open the following link
If all invoices have been paid, it is possible that the reminder has crossed with an open invoice. In this case, you can ignore the reminder.
General:
If no payment is received after the payment deadline, we will send you a reminder.
Please note that this may incur reminder fees.
Payment reminder (30 days after sending the invoice)
The first reminder will be sent by e-mail. The reminder will not be sent by post. Any reminder fees will not be charged.
Second reminder (14 days after sending the first reminder)
Will be sent by e-mail and by post. A processing fee of CHF 15 will be charged.
Third reminder (14 days after sending the second reminder)
Will be sent by e-mail and by post. A processing fee of an additional CHF 15 will be charged.
The connection will also be deactivated after about 7-10 days.
Fourth reminder (14 days after sending the third reminder)
Will be sent by e-mail and by post. Processing fee of additional CHF 15.- will apply.
Please note:
If the outstanding total amount is not paid after the fourth reminder, we will dissolve the contract after 14 days and hand over the claim to our collection partner.
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