Why have I received a reminder!

If you have received a reminder from Teleboy, there may be various reasons for this. Here you will learn how to check the situation and what the dunning levels are.

TABLE OF CONTENTS

• Please check first if you still have unpaid bills.
• General information about reminders
  • Reminder levels & fees
    • Payment reminder (30 days after invoice dispatch)
    • Delivery: By email
    • 1st reminder (14 days after payment reminder)
    • Delivery: By email
    • 2nd reminder (14 days after first reminder)
    • Delivery: By email & by post
    • 3rd reminder (14 days after the second reminder)
    • Delivery: By email & by post
    • 4th reminder (14 days after the third reminder)
    • Delivery: By email & by post
• What happens if my connection is blocked?
• How quickly will my payment be processed? And how can I get back online faster?
  • What happens if I don't pay after the 4th reminder?
  • Does Teleboy offer a payment stop?

Please check first if you still have unpaid bills.

• View open bills & pay directly:https://my.teleboy.ch/finance/invoice

If you have an outstanding bill, you can pay it directly through your customer account with just one click to avoid reminder fees and account suspension.

If all invoices have already been paid, it is possible that the reminder has overlapped with an outstanding payment. In this case, you can ignore the reminder.

General information about reminders

If no payment has been received by the end of the payment period, we will send a reminder by email and, if necessary, by post.

Please note that all payments are final. There is no right of withdrawal, and subscription fees already paid will not be refunded (terms and conditions).

Reminder levels & fees

• Payment reminder (30 days after invoice dispatch)

  • Delivery: By email

  • Reminder fee: None

• 1st reminder (14 days after payment reminder)

  • Delivery: By email

  • Reminder fee: None

• 2nd reminder (14 days after first reminder)

  • Delivery: By email & by post

  • Reminder fee: CHF 20 (T&C)

• 3rd reminder (14 days after the second reminder)

  • Delivery: By email & by post

  • Reminder fee:Additional CHF 20 (T&C)
  • Important: The connection will be disconnected approximately 7–10 days after this reminder.

• 4th reminder (14 days after the third reminder)

  • Delivery: By email & by post

  • Reminder fee: Additional CHF 20 (T&C)

What happens if my connection is blocked?

If your connection has temporarily been deactivated due to unpaid bills, you can reactivate it by paying the outstanding amount.

Please note, however, that

• a processing fee of CHF 50.00 is due for reactivation (T&C).
• Reactivation will only take place after full payment of the outstanding amounts and the reactivation fee.

How quickly will my payment be processed? And how can I get back online faster?

• Payments via classic bank transfer (e.g. with QR-bill) are usually processed within 3–4 business days.
• In the case of immediate payment directly in the customer account (credit card, TWINT, etc.), the booking is usually made within a few minutes.

--> Pay directly: my.teleboy.ch/finance/invoice

Important: If your connection has already been blocked, we recommend that you pay in the customer account.Unblocking takes place automatically as soon as the incoming payment has been successfully registered.A separate payment confirmation will not be sent. You can see the status at any time in your customer account.

What happens if I don't pay after the 4th reminder?

If the total outstanding amount is not paid within 14 days of the fourth reminder, Teleboy will terminate the contract and hand over the claim to our collection partner.

Does Teleboy offer a payment stop?

No. Teleboy currently does not offer the option of a payment stop.

• Outstanding invoices must be paid within the specified payment period.
• If you have problems with a payment or need an individual solution, we recommend that you contact our support team as soon as possible.