Router return – Address & deadline
You received a new router or cancelled your subscription?
Please return the old device in full to the following address:
DQ Solutions
Data Quest ICT Solutions AG
Seidenstrasse 4
8304 Wallisellen
Switzerland
Return deadline
Please return the router within 10 days:
after receiving the new device
orafter your service has been deactivated
What does “in full” mean?
Make sure to include all items – ideally:
Original packaging (if available)
All cables
Any accessories
If the original packaging is missing: Use secure packaging that protects the device during shipping.
What about the TV box?
You can keep it. The TV box is your property – it was purchased with your subscription.
Accessory Overview by Device Type
| Router | Power Supply | Ethernet | DSL/Fiber Cable | Adapter/Wall Mount (Optional) |
|---|---|---|---|---|
| DSL | ||||
| FRITZ!Box 7560 | Yes | Yes | RJ11/T83, RJ11–RJ45 | T&T/RJ11 |
| FRITZ!Box 7582 | Yes | Yes | RJ11–RJ11 | T&T/RJ11, Wall Mount |
| FRITZ!Box 7583 | Yes | Yes | 2×RJ11–RJ45 (Y-Cable) | T&T/RJ11, RJ45 Adapter, ISDN Splitter, Wall Mount |
| FRITZ!Box 7530 / AX | Yes | Yes | RJ11–RJ45 | T&T/RJ11 |
Fiber | ||||
| FRITZ!Box 5490 | Yes | Yes | LWL LC/APC–SC/UPC | – |
| FRITZ!Box 5530 AON | Yes | Slim | LWL LC/APC–LC/APC | – |
| FRITZ!Box 5530 XGS | Yes | Slim | LWL LC/APC–SC/UPC | – |
| Zyxel AX7501 | Yes | Yes | RJ11–RJ11, LWL LC/APC–SC/UPC | possibly wall mount |
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