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Payment / Cancellation

What happens to my saved recordings when my subscription expires?
The recordings remain stored for two weeks. After this period, the recordings are permanently deleted and cannot be restored. However, you can upgra...
Thu, 16 Sep, 2021 at 9:07 AM
How can I pay for my TV subscription?
Teleboy Plus, Comfort and MAX Currently, payment is possible by credit card, Postfinance (SSL-encrypted), with Swisscom Easypay and by prepayment. Pleas...
Thu, 16 Sep, 2021 at 9:21 AM
How do I change the payment method?
You can change your payment method at any time here. Make sure that you only change the information and do not delete it, otherwise your subscription will b...
Thu, 16 Sep, 2021 at 9:25 AM
Why was my credit card charged twice?
Please check whether one of the debits is possibly only a reservation. In the case of an automatic renewal of the subscription, two entries are always r...
Thu, 16 Sep, 2021 at 9:31 AM
How do I cancel my subscription?
Oh no! Do you really want to leave Teleboy? :-( Subscription bought via www.teleboy.ch If you bought your subscription on our website, you can cance...
Thu, 16 Sep, 2021 at 9:44 AM
Do my subscriptions renew automatically?
The Teleboy subscription is automatically renewed if a means of payment is deposited. If your credit card is about to expire, you will receive an email ...
Thu, 16 Sep, 2021 at 9:51 AM
Can I switch between the different TV subscriptions?
Yes. That is possible. Just go to our store and choose the subscription you want to receive from now on. By “buying” you will not be charged any add...
Thu, 16 Sep, 2021 at 9:55 AM
Redeem vouchers
You can do that easily here by entering the coupon into the box while you are logged in. Note: If you already have a running subscription, you cannot ac...
Thu, 16 Sep, 2021 at 10:04 AM