Why is programme information missing from the EPG?
We do our best to always show you a complete programme guide up to 14 days in advance. However, you may occasionally notice gaps in the EPG.
Quick answer: Gaps are caused by delayed data delivery from broadcasters. The next 7 days are the priority – gaps in week 2–3 are unavoidable.
What you need to know
1The next 7 days
A complete display for the coming week is our top priority. If data is missing here, we are already working with our partners to resolve it.
2Long-term planning (from day 8)
We rely on TV channels sending their data in good time. Data for the distant future often arrives late – gaps in week 2–3 are often unavoidable.
3What can you do?
These gaps usually fill themselves once channels update their data. If a gap persists after 48 hours, please let our support team know.
✓ Done!
You now know why EPG gaps appear and when to contact support.
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