What are the termination periods for Teleboy products?

1Minimum term: 12 months

Unless otherwise agreed, the minimum term is 12 months. The subscription starts when Teleboy activates it.

2After that: 60 days to the end of a month

Once the minimum term has expired, you can cancel with a notice period of 60 days to the end of a month. Example: cancellation submitted on 30 June, the 60 day period ends in August, so the subscription ends on 31 August.

1TV-only subscription: no minimum term, no notice period

A TV-only subscription (Teleboy TV without Teleboy Internet) can be cancelled at any time. It runs until the next billing, i.e. until the end of the current billing period, and then ends. If your TV is part of a TV internet subscription, a notice period of 60 days to the end of a month applies (see «TV in the Internet Combi subscription»).

1No minimum term, 60 days to the end of a month

The landline subscription can be cancelled at any time from the start of the contract, with a notice period of 60 days to the end of a month. It can only be booked in combination with a Teleboy Internet subscription and ends automatically as soon as the Internet subscription is terminated.

1No minimum term, 60 days to the end of a month

The mobile subscription can be cancelled at any time from the start of the contract, with a notice period of 60 days to the end of a month. Submit your cancellation early enough so that it takes effect at the desired month end.

2Roaming packages: excluded

Roaming packages follow the prepaid logic. They are excluded from these cancellation terms and do not need to be cancelled.

1Cancel: at least 24 hours before expiry

Products and add-ons that are paid in advance as a standalone product for a fixed term are automatically renewed for the same term at a charge when they expire, unless you cancel them at least 24 hours before expiry.

2Example

Booked on 14.03.: the paid term runs until 13.04. To prevent the product from renewing, cancel it by 12.04. at the latest.

1Ends with the Internet subscription

If the TV subscription is part of your Internet package, it ends automatically as soon as the Internet subscription is terminated. The notice periods above apply to the Internet subscription.

2Still cancellable on its own: 60 days to the end of a month

The TV subscription can still be cancelled separately in a combination, with a notice period of 60 days to the end of a month. Example: cancellation submitted on 30 June, the TV subscription ends on 31 August. Re-book TV after cancelling Internet: if you want to continue using TV after the internet subscription has ended, book a new TV subscription. If you book within 14 days, your recordings are kept. Details in How to cancel your Teleboy TV subscription.

1Online in the customer area

You can cancel your Teleboy subscriptions directly in the customer area at my.teleboy.ch/en/service/. There you will find an overview of all current subscriptions.

2Or by registered letter

Alternatively, by registered letter sent within the notice period to: Teleboy AG, Abteilung Abos, Seestrasse 513, 8038 Zürich.

3Or by email or contact form

You can also cancel by email to support@teleboy.ch or via the contact form. Please include your customer number.