How to cancel your Teleboy TV subscription
Want to end your Teleboy TV subscription? The easiest way is to do it yourself in your customer account. You can also cancel by email, via the contact form or by registered letter. When your subscription ends depends on whether you have a TV-only subscription or your TV is part of a TV internet subscription.
Quick answer: Log in at my.teleboy.ch/service/tv → «Cancel» tab → confirm the cancellation. A TV-only subscription runs until the next billing and then ends. TV that is part of a TV internet subscription ends 60 days later, to the end of a month.
⚠ Notice period: depends on your subscription
TV-only subscription (Teleboy TV without Teleboy Internet): there is no notice period. Your subscription runs until the next billing, i.e. until the end of the current billing period, and then ends.
TV as part of a TV internet subscription: a notice period of 60 days to the end of a month applies. Example: you submit your cancellation on 30 June, your subscription ends on 31 August. There is no minimum contract term for the TV subscription, you can cancel at any time from the start of the contract.
⚠ No refund
If you cancel before expiry or for a date that was not agreed, your subscription ends on the next possible cancellation date. A refund of the subscription fee is excluded.
Do you have a combined subscription? How to tell
To find out whether your TV subscription is part of a Teleboy internet subscription, look at the billing:
1Same invoice as the internet subscription
If the TV subscription appears on the same invoice as your internet subscription, it is part of the internet subscription.
2Separate debit
If the TV subscription is debited separately, it is independent of the internet subscription and continues independently.
ℹ Can be cancelled separately in both cases
Even if you ordered TV and internet as a combination, the TV subscription can be cancelled separately, with a notice period of 60 days to the end of a month. The other way round: if you cancel the internet subscription, the TV subscription is automatically cancelled with it.
⚠ Re-book TV after cancelling Internet
If you want to continue using Teleboy TV after cancelling the internet subscription, you have to book the TV subscription again after the TV internet subscription has ended. You have 14 days to do so. If you take out a new subscription within these 14 days, your recordings are kept.
How to proceed
1Log in
Log in at my.teleboy.ch.
2Go to «My account» → «Subscriptions»
Navigate to My account → Subscriptions or go directly to my.teleboy.ch/service/tv.
3Cancel the subscription
Open the «Cancel» tab of your TV subscription and confirm the cancellation. You will receive a confirmation by email stating the date on which your subscription ends.
4Subscription purchased via Apple iTunes?
If you purchased via iTunes, you must also cancel via iTunes. You will find the guide on the Apple Support page.
5Alternatively: by email, contact form or letter
You can also cancel by email to support@teleboy.ch or via the contact form. Please include your customer number. Or by registered letter to: Teleboy AG, Abteilung Abos, Seestrasse 513, 8038 Zürich.
What happens after the cancellation
1You keep using your subscription until the end date
Your TV subscription stays unchanged until the cancellation date shown in the confirmation email.
2Your account stays: Teleboy Free
After the end date your account is not deleted. It continues as free Teleboy Free, and you can book a paid subscription again at any time.
3No more Replay
With Teleboy Free, Replay is not available. You can therefore no longer rewind into running or past programmes.
4Recordings: 14 days
With Teleboy Free, recordings are automatically deleted after 14 days. Download the recordings you want to keep in good time at tv.teleboy.ch/pvr.
If the cancellation option is not available
If you cannot find the cancellation tab or the cancellation cannot be triggered, it is usually due to one of these situations:
| Situation | What applies |
|---|---|
| Status «In progress» | A change is only possible from the start date of the product. |
| Status «Already cancelled» | No further changes are possible. |
| Subscription ordered within the last 24 hours | A change is only possible after 24 hours. |
| TV as part of an internet subscription | The TV subscription can still be cancelled separately, with 60 days to the end of a month. If you cannot find the option in your customer account, contact us. |
Check add-ons separately
ℹ Skip-Ad, mySports and other options
If you have booked add-ons such as Skip-Ad or mySports, check them separately in your customer account at my.teleboy.ch/service/tv and contact us via the contact form if anything is unclear.
Related articles
- What are the termination periods for Teleboy products?
- I have cancelled my subscription. Can I undo it?
ℹ After submitting
If the cancellation went through, you will receive a confirmation by email stating the date on which your subscription ends. Until then you keep using your TV subscription as usual. If no confirmation arrives or you cannot find the cancellation option, contact us via the contact form.
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