I received a payment reminder even though I've already paid – what should I do?
Why is this happening?
Bank transfers take 2–3 business days. It can happen that your payment and our reminder cross paths – your payment was on its way, but hadn't yet been recorded in our system.
Already paid by bank transfer?
1Check the payment date
Did you transfer less than 3 days ago? If so, you can ignore the reminder for now – your payment will be processed automatically shortly.
2Check payment details in e-banking
Are the IBAN and reference number correct? The reference number changes with every invoice and must not be reused for future payments.
⚠ No standing order
Please don't set up a standing order. Each invoice has its own reference number, which a standing order doesn't carry over. We then can't match your payment, which leads to reminders and reminder fees. Instead, store a payment method (TWINT, credit card, PostFinance) at my.teleboy.ch/finance/payment or use eBill.
3Check MyTeleboy
Go to the Invoices section and check whether the status has already changed to «Paid».
What happens next?
Payment correctly recorded: Your account will be automatically balanced within 48 hours. No need to send us any proof of payment.
Payment still not marked as «Paid» after 5 days: Please send us proof of payment via our contact form: Contact support. We will assign the amount and close the reminder. Processing time: approximately 5 business days.
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