Why can't I change my subscription?
In the Teleboy customer cockpit you can change your subscription yourself, e.g. adjust the Internet speed, add the Skip-Ad option for TV or switch your Mobile subscription. Sometimes, however, a change is temporarily blocked. The reason is almost always a blocking period.
ℹ Next possible change date
After a subscription change, the next one is only possible once a defined blocking period has passed. That is why every product shows a "next possible change date" directly in the customer center, next to the relevant service, for as long as no change is possible.
When can I adjust my subscription again?
TV subscription:
·In processing
From the start date.
·Active & ordered within last 24h
Possible after 24 hours.
·Already cancelled
No changes possible.
Internet subscription:
·In processing
1 month after start date.
·Recent change
From the next month.
·Already cancelled
Only via support.
Landline subscription:
·Active product
1 month after start date.
·No start date yet
Only from the start date.
Mobile subscription:
·Active product
1 month after the start date of the product.
·Change already scheduled, no start date
Change not yet possible.
·Change already scheduled, with start date
1 month after the start date of the change.
✓ You make the switch yourself
Once the blocking period has passed, you change your subscription directly in the customer login, including your Mobile subscription. Internet: my.teleboy.ch/service/internet (tab "Adjust"). Mobile: my.teleboy.ch/service/mobile.
⚠ Important
Teleboy does not make automatic contract changes. All changes must be initiated by you in the customer center. Support only steps in for special cases, e.g. for a product that has already been cancelled: www.teleboy.ch/en/contact
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