How can I change my Mobile subscription?
Want to switch from Teleboy Mobile Swiss to International, or the other way round? Since recently you can change your subscription yourself in your customer account, without contacting support.
Quick answer: Change your Mobile subscription directly in your customer account at my.teleboy.ch/service/mobile. An upgrade is free, and the change takes effect at the beginning of the following month.
How to proceed
1Open customer account
Log in to your customer account: my.teleboy.ch/service/mobile
2Select the new subscription
Select your Mobile subscription and choose the new subscription you want: Swiss or International.
3Confirm the change
Before you confirm, you can see whether a fee applies to the change. Confirm the change. It takes effect at the beginning of the following month.
⚠ A downgrade costs CHF 30.–
An upgrade is free. For a downgrade from Teleboy Mobile International to Swiss we charge CHF 30.–. This prevents abusive back-and-forth switching, for example International only during the holidays. The fee is shown to you in your customer account during the change, before you confirm.
ℹ Changing your subscription is not a cancellation
Your contract and your phone number stay the same. Only your subscription changes.
ℹ Blocking period after a change
After a change, the next one is only possible from a certain date onwards. You can see this date in your customer account next to the service concerned.
✓ All set!
Your subscription change has been registered and will be active at the beginning of the following month.
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