How can I delete my account?
If you want to delete your entire customer account, follow the steps below. Please note that certain conditions must be met before the account can be deleted permanently.
How to proceed
1Check the requirements
Your account can only be deleted once all of these points are met:
- All TV, Internet, Mobile and landline subscriptions have ended. A cancellation you have already submitted is not enough – it must also have been processed and the end date reached.
- All invoices are paid – including the final invoice for the last month of use. This is often only issued after the subscription ends.
- Any loaned router has been returned and registered by us.
2Open your account settings
Go to your Teleboy account settings. Alternatively, in your account go to "My data" and then "Edit".
3Delete the account
On the right-hand side you will find the option "Delete profile". Click it and follow the instructions to confirm the deletion.
ℹ Are you being redirected to the contact form?
Then one of the points in step 1 is still open. The most common one is the final invoice: your subscription has ended, but the last month has not yet been billed.
There is nothing more you need to do – as soon as everything is billed and paid, you can delete your account as normal. If it still doesn't work after that, log out and back in once.
⚠ No refund with an active TV subscription
If you delete your account while a TV subscription is still active, you will not receive a credit for the remaining term. Consider whether cancelling before deleting makes more sense.
✓ All done!
Your account has been deleted. If you have any questions, we're happy to help via the contact form.
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