Hinweis

Aktuell gibt es Störungen beim Streaming mit iOS-Geräten. Wir arbeiten bereits mit Hochdruck an der Lösung des Problems.

Wir bitten noch etwas um Geduld und danken für Ihr Verständnis.

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problem solution

My picture jolts and stops. Why?
Your internet connection may not be sufficient to watch the video stream or your computer has insufficient computing power. If necessary, you can reduce jer...
Wed, 26 Jun, 2019 at 9:38 AM
Teleboy says I'm not in Switzerland, but that's not true. Why?
Apparently your IP address is not registered in Switzerland. There can be several reasons for this: Mobile If you are using Onavo or any other app ...
Wed, 26 Jun, 2019 at 9:45 AM
My recording or download is not working. What can I do?
Please contact our support and tell them the title, the channel and the transmission time.
Wed, 26 Jun, 2019 at 9:47 AM
How do I run the ping test and the traceroute?
Windows Ping Test Press the [Windows] and [R] keys simultaneously to open the Run command. Enter "cmd" and confirm with "OK". In ...
Wed, 26 Jun, 2019 at 9:53 AM
I can't find Teleboy on my Amazon / Android TV stick
At the moment our app is not available in the Amazon Store. Also on the store of Android TV sticks (e.g. Google Chromecast without integrated Google TV, or ...
Wed, 21 Oct, 2020 at 1:26 PM
Infinite loading times and playback won`t work
In this case it is very likely that you are using a VPN. Please turn off any VPN connection, including VPNs from antivirus software. The use of a VPN is not...
Tue, 26 May, 2020 at 11:41 AM
Apple TV Box: I hear a sound twice
If you suddenly hear two shows at the same time in the background on your Apple TV Box, close the app. Press the Home-screen button on the Apple TV rem...
Tue, 3 Nov, 2020 at 3:21 PM
Account blocked due to too many streaming requests
Your account will be temporarily suspended if too many streaming requests are made within a short period of time. This is a security measure. Your account ...
Mon, 2 Nov, 2020 at 4:08 PM
The sound is not in sync on the Apple TV box
If the sound on Apple TV Box 4K is not in sync, please check the settings. There are often problems with the synchronization of the sound in connection wit...
Mon, 22 Mar, 2021 at 9:32 AM