What to do if you have an active roaming package but no network abroad?
You have an active roaming package but no network abroad? This can have various causes. These steps will help you solve the problem.
How to proceed
1Check your roaming settings
Make sure roaming is enabled on your device. To do this, go to your settings and turn on the data roaming option.
2Select a network operator manually
Go to your device settings, select "Network operator" and search for available networks. Manually select an available operator.
3Restart your device
Turn your device off and on again. A restart fixes many connection problems.
4Check network coverage
Make sure you are in an area with good network coverage. In remote areas, coverage may be limited.
5Check APN settings
Check the APN (Access Point Name) settings on your device under "Mobile networks". They must be configured correctly so that an Internet connection can be established.
ℹ Still no network?
If the steps above don't help, contact us via the contact form. Our support team will be happy to help.
✓ Done
Problem solved? You should now have a connection abroad.
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