An error message is displayed on my TV

When an error message appears, this overview helps you quickly identify the error code and find the appropriate solution – sorted by device.

How to proceed

1Find your error code in the table

Find your error code in the table below and follow the corresponding solution. Press CTRL+F (Windows) or CMD+F (Mac) to search directly for your error code.

Error codes by device

Error code	Device	Cause	Solution
40003	All TV devices	Location outside Switzerland	Check IP address; contact support if Swiss IP
T004	Samsung / LG Smart TV	No internet connection	Check LAN/WLAN and signal
T006	Samsung / LG Smart TV	App download failed	Delete and reinstall app
T999	Samsung / LG Smart TV	DNS/Adblocker/Firewall blocking	Disable DNS, firewall or adblocker
403	iOS	VPN active	Disable VPN on iPhone/iPad (incl. iCloud Private Relay)
11819	iOS	Cache problem	Restart device
1852797029	iOS	Apple streaming problem	Restart device; if recurring: contact Apple Support
40012	Apple TV / tvOS	No valid TV subscription	Subscribe to a TV plan or check payment method
40110	Apple TV / tvOS	Recording outside Replay period	Upgrade to a paid TV subscription
40201	Web	Replay not activated or wrong account	Activate Replay at tv.teleboy.ch/settings
224002	Web	Unknown error	Restart browser or log out and back in
241011	Web	Cross-domain error	Restart browser, log out and back in
101102	Web	Video cannot be loaded	Clear cache, update browser, disable hardware acceleration
10034	Web	Nickname already taken	Change nickname

ℹ Different error code?
Your error code not listed here? Contact our support team directly.