Despite registering my credit card, my invoice is not paid automatically!
Correctly assign the payment method
Please make sure your credit card is correctly assigned in the settings. It is not sufficient to register the card: it must also be assigned to the subscription.
1Open settings
Go to "Manage subscription" → "Subscriptions" → "Payment method" and change from "Invoice" to your desired credit card. Direct link: my.teleboy.ch/finance/payment
⚠ Important
A payment method added later only applies to future invoices. Invoices that have already been sent and are still open are not charged automatically. You need to pay them manually.
Pay open invoices immediately
The easiest way is to pay open invoices directly in your customer account, for example by credit card or TWINT:
1Navigate to invoices
Open your invoices in your customer account: my.teleboy.ch/finance/invoice
2Pay the invoice
Click on the open invoice, choose your payment method and pay it. Each invoice must be paid individually. The payment reaches us immediately, with no processing time.
ℹ Alternative
You can also pay open invoices by bank transfer using the QR code on the invoice. In this case, it takes a few business days until the payment is booked on our side.
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