My recording or download is not working. What can I do?

If you have problems with a recording or a download, we will be happy to help you. Please contact our customer support team and provide the following information so that we can help you as quickly as possible:

  • Title of the broadcast
  • Channel
  • Broadcast time

This information will enable our support team to identify the problem efficiently and find a suitable solution.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article