Please check here if the replay has been activated.
If you no longer see an option for replay, it is activated.
Please also note that for legal reasons, the replay memory may only be filled with programs after the subscription has begun. Accordingly, you can only watch and record shows that were broadcast after the start of your subscription. One week after the start of your subscription, the last 7 days will always be available.
If the problem persists, please contact support.