Why have I not received a confirmation email after registering or resetting my password?

If you haven't received a confirmation email after registering or resetting your password, there is usually a simple reason for this.

1Check spam folder

The message may have ended up in your spam or junk folder. Check there before taking further steps.

2Check email address

Check whether you mistyped your email address. Try registration or password reset again with the correct address.

3Contact support

If you still can't find the email, contact our support.

✓ Done!
Once you've found the email and clicked the confirmation link, your account is active.